Following my previous review and your comments - I never received the delivery from ups - I did check with my neighbours, who are all very honest upright citizens. There is no photograph available to prove delivery and there is no-one around here called calked “ARON”.
Where do we gomfrom here?
We are sorry to read about your frustration and we take your message seriously. According to our records, your order was placed on December 3 and shipped on December 5 via UPS Express. The shipping confirmation and tracking information were sent to you by email as soon as the parcel left our warehouse. UPS confirms that the shipment was successfully delivered and signed for by “ARON”, with official Proof of Delivery on file. At this stage, the package is considered delivered by the carrier. We recommend checking with other household members, neighbors, or your building reception, if applicable. If you believe the signature is incorrect or the parcel was misdelivered, please let us know promptly and we will assist you in opening a formal investigation with UPS. Thank you
Confortable mais couture étirée au niveau de la fermeture, pour ce prix la c'est pas forcément le résultat auquel je m'attendais. Le reste est bien mais la couture ne fait pas son prix
Sono molto soddisfatta, il colore è bellissimo, la maglia morbida e si adatta perfettamente alla figura.
It would be perfect if you have xs or size 44 or equivalent
I am very satisfied of my purchase. I would recommend your site to anybody.
Thanks for an excellent service.
its the samr thing that i expected very quality scarf
Première expérience. Beau gilet, belle matière cachemire. La taille est conforme (taille normalement).. Livré rapidement dans une jolie boîte. Je recommanderai une prochaine fois sur le site.
Le rendu est au delà de mes attentes. Le gilet a un beau tombé . Merci pour ce beau travail , et la livraison qui part de l’Italie d’une rapidité propre à vous . Excellente Maison 💖
This is the second I have bought. The first was a present for my mother. It is so soft and comfortable. Great quality and I love it
There was a long delay before I received the slippers. I then wrote asking for help in figuring out if there was a right and a left because it was hard to tell. I thought perhaps they were both the same. I received no response. In the end I went to my foot doctor and asked for her opinion.
Dear Judith, thank you for sharing your experience. We sincerely apologise for the delivery delay and for not responding to your request — this is not the level of service we aim to provide. The Jumeirah Ballet Slippers have a very soft, glove-like construction, which can make left and right appear similar at first. That said, you should have received clear support from us, and we take full responsibility. Your feedback has been shared internally, and our customer care team remains available should you wish to contact us.
Je n'avais pas compris que a la commande,le produit entrait en fabrication..
D'où la livraison un peu longue.
A ce tarif. L'on pouvait s'attendre à une texture (
Ex. Double fils )
Mais parfaite fabrication...
I did not like the color. I followed the instructions for a customized exchange and requested a return shipping label and what courier to use and how to contact them. I noticed on the website the opportunity to customized so I included in my email a request for a ight gray (silver-y) color if possible. The email I received did not answer my questions and sent me to the exact same link I used for my original request. Still waiting for the answers to my questions/requests...
Well made but a bit tight and not the soft cashmere feel I was hoping for.
Thank you for crafting the most comfortable, elegant long cardigan.
Love it! Good fit and the right colour. My second purchase at maison cashmere
Belle qualité . J'ai dù le faire retoucher au niveau des mollets ,trop large.
J 'ai le même en marine mais il bouloche comme souvent le marine
very light, warm!!!!, cozy sweater, cashmere quality is amazing. Thank you so much for your product and service!!!