Create a Return
Gold & Platinum members of MaisonRewards enjoy extended returns · Free for Platinum
Italy, Germany, France and Switzerland
- Free returns & exchanges within 30 days
- Returns are managed from San Casciano in val di Pesa, IT
- A prepaid label is provided once you submit a return request
Rest of Europe
- Request within 30 days
- Free for size/color exchanges, partial returns or MaisonCashmere store credit
- For full returns: € 5.90
- Returns are managed from San Casciano in val di Pesa, IT
- A prepaid label is provided once you submit a return request
United States & Canada
- Free returns & exchanges within 30 days
- Returns are managed from Buffalo, NY
- A prepaid label will be issued after you create a return request
United Kingdom
- Free returns & exchanges within 30 days
- Returns are managed from Winkfield, UK
- A prepaid label is provided once you submit a return request
Australia
- Free returns & exchanges within 30 days
- Returns are managed from Newstead, AU
- A prepaid label will be issued after you create a return request
Rest of the World
- Request within 30 days
- Free for size/color exchanges, partial returns or MaisonCashmere store credit
- For full returns: $ 20
- Returns are managed from San Casciano in val di Pesa, IT
- A prepaid label is provided once you submit a return request
Policy
- Every piece you wish to return must be registered via the button above.
- Once a return request is opened, you will have 30 days to send the items back or arrange a collection.
- All items must be returned in their original condition, with all tags attached. Worn or damaged items cannot be accepted.
- Personalized items are not eligible for standard returns.
- Please ensure your return parcel is securely sealed to prevent any damage during transit.
- Refunds will be issued within 15 business days of receiving your return, to the same card or account used for your purchase.
- Returns requested for MaisonCashmere store credit cannot be converted to cash.
- The original shipping fee is non-refundable.
- Return processing may take longer during peak periods.
Claims
If you think your order is damaged or faulty please reach out to office@maisoncashmere.com with your order number and photographs showing the issue.