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Terms & Conditions

Welcome to our online store www.maisoncashmere.com.
In this page you will find the sales terms and conditions which apply to all products offered on this website. The products purchased on this site are sold directly by MAISONCASHMERE OÜ, having registered offices in Estonia, Parda tn 8 – 10151 – Tallinn and VAT no. EE101982289.

You may request any information through our customer service in the “Contact” page or view our “Privacy Policy” here.

Product information

The products offered on this site are always available for a set time, visible on the product page. The items purchased are produced after our offices have received the order and after the sales period has ended (indicated by the countdown). This is the best way we know to offer quality knitwear at excellent prices. Should an order be postponed, the client will be immediately informed. In the event that it is not possible to produce the items ordered due to an insufficient number of orders or production-related issues, the client will be informed by email, the order will be cancelled and refunded in full. All products are fully described in the pertinent product page; we encourage our clients to carefully check all information supplied. It is our intention to provide only the best photos and descriptions, but unfortunately we cannot guarantee that the colors and details shown in the photos will be identical to the item purchased. Minor differences are possible, due to the monitor and/or Internet browser used or to techniques employed when shooting the photos.

Prices

All prices on this website, payments and order receipts are expressed in Dollars ($). The prices indicated do not include shipping fees, which will be calculated during checkout upon entering the shipping address. The product pages also include landmark prices which refer to a comparison made with the market prices for similar or equivalent products. These should be considered an estimate which takes into account the quality of the materials used, the details, the design and the sales method. For more accurate information, please contact our customer service at customerservice@maisoncashmere.com.

Definitions

a) “Site” refers to this cashmere knitwear e-commerce website, www.maisoncashmere.com.
b) “Client” refers to the individual (physical or juridical) who makes a purchase and, in doing so, accepts these terms and conditions.
c) “Order” refers the form that the Client completes to request the goods on sale through this Site.
d) “Product” refers items on sale on this Site, guaranteed by these Terms and Conditions.
e) “Price” is the sum to deposit in order to purchase the goods here offered.
f) “Contract” is the distance agreement which purpose is the sale of the Products here offered.

1) TERMS OF SALE

1.1. All Products on sale are governed by the terms here indicated and published on this Site at the time of purchase. By ordering said Products, you unconditionally accept the present sales conditions which will remain unvaried unless modified and/or complemented by MAISONCASHMERE OÜ. Any future modification or variation will be published on this Site and will apply to all sales made from that date onwards.
1.2. A Contract is to be considered legal and binding for both parties once a confirmation of Order is sent to the Client’s email address, indicated by said Client at the time of purchase.
1.3. The Client may cancel their Order at any moment, without any burden, before the Products are delivered to our warehouse. In the event an Order is cancelled when after it has arrived in our warehouse, shipping costs will be for the Client’s charge.
1.4. Both Prices and Products may be subject to variation without notice.

2) DELIVERY

2.1. The Products offered on this Site can be shipping worldwide. Shipping costs vary from country to country; the payment summary on the checkout page will be automatically updated to included shipping costs once the Client has entered their address and postal code.
2.2. Products will be shipped to the address indicated by the Client through courier. All information must be entered accurately. MAISONCASHMERE OÜ will not be held responsible for any failed deliveries caused by the inaccuracy of the address and/or phone information provided. Any extra costs due to delivery complications in this case will be for the Client’s charge.
2.3. Delivery times may vary considerably: due to the production-upon-order model followed by this Site, Products are delivered in 3 or 4 weeks on average, but can take as long as 6 weeks. The delivery time indicated on the Product pages are to be considered approximate and not strictly binding for MAISONCASHMERE OÜ. MaisonCashmere, however, provides the Client with the means to monitor their order status through their account.
2.4. From the moment the goods leave our warehouse, the property and risk associated with their transit transferred to the Client.
2.5. In case part or all of the Order should not be available for delivery, WSCOM will proceed to a partial delivery (after having informed the Client) and will refund the residual value of the Order.

3) CLIENT OBBLIGATIONS

3.1. The Client declares as follows:
a) that he/she is a consumer in accordance with Art. 3 of the Italian Consumer Code;
b) that he/she is 18 years or older of age;
c) that the data entered in this site is accurate and truthful.
3.2. The Client will pay the full Price of the purchased Products and keep a copy of the confirmation of Order sent by MAISONCASHMERE OÜ to the email address provided at the time of purchase.

4) PAYMENT

4.1. The total sum of the Products purchased must be paid in full when an Order is placed if using a credit card, or subsequently if paying via advance bank transfer (the Order will be confirmed only once the funds are received). We accept payment using Visa, Visa Electron, MasterCard, American Express. Using a credit o prepaid card for online purchases is safe and practical. All such payments will be managed by PayPal, thus MaisonCashmere will never be in possession of their Clients’ credit card information.

5) FORCE MAJEURE

5.1. Neither party may not be held responsible in case of a delay in the fulfillment of their duties, if said delay is due to force majeure circumstances. The party concerned has the right to an extension of the terms necessary for the fulfillment their duties.

6) COPYRIGHT BRAND AND PHOTOS

6.1. All brands and logos present on this Site are property of MAISONCASHMERE OÜ.
6.2. Unauthorized use or distribution of the above by third parties is expressly forbidden.
6.3. All contents included this Site are protected by copyright (text, graphics and photos).

7) RETURNS RIGHTS

7.1. All sale of Products online are regulated by Art. 50e ss and 64e ss of Italian Law 206/2005, providing for the right to recede from the Contract, allowing the consumer to return the items purchased and receive a full refund, within fourteen (14) days of delivery.
7.2. The Client may exercise said right by sending us a notice through their account or by email, specifying the Order number indicated on the confirmation of purchase received.
7.3. The Client will not have the right to recede from the Contract, in accordance with Art. 55 of the Italian Consumer Code, in the following cases:
a) the items received are personalized or custom made;
b) the items are not returned in their original package;
c) the items are missing their original tags and labels;
d) the items have been used or damaged by the Client.

8) RETURNS POLICY

8.1. The Client may return an item within fourteen (14) days if receipt by contacting our customer service or sending a request through their account.
8.2. Conditions relating to the shipping costs for returns vary from country to country and may depend on the Order total. For precise info, we suggest consulting the chart in the “Returns & Refunds” page.
8.3. Products must be returned in their original state (and not used nor damaged by the Client), allowing it to be resold once it has been returned. All risk associated to transit are for the Client’s charge.
8.4. Refunds will be given within thirty (30) days of delivery of the items to the address provided to the Client and will be made through credit card or bank transfer. The refund includes the Price of the returned Product as well as any shipping cost.

9) PRIVACY

9.1. All data provided by the Client, necessary to fulfilling their Order, will be processed in accordance with Italian Privacy Law 196/2003. For further information please read our “Privacy Policy”.

10) CUSTOMER SERVICE

10.1. It is possible to contact us for any technical or administrative issue:
a) by email at customerservice@maisoncashmere.com.
b) by phone at +39 (0571) 360347 from 9.00 am to 6.00 pm (GMT + 1), Monday to Friday

11) COMPETENT COURT

11.1. The present Contract is subject to Italian Law. In case of controversy, the competent court is the Pisa Courthouse (Tribunale di Pisa).