How long will it take to receive my order?
Each garment is made to order: production takes on average 3-7 working days, depending on the style, plus shipping time. In case of delays, you will receive an email with a link to track the progress of production, view the updated delivery estimate and – if you prefer – request the shipment of any items already completed.
Can I request custom modifications (e.g. length, color)?
Yes, we do offer this service. You can request certain modifications, such as colour, body or sleeve length, or extended sizing up to 6XL. We invite you to contact our Customer Service to assess feasibility and production times together.
Why are your items made only on demand?
It’s a conscious choice: we produce each piece only after it’s ordered to reduce waste, ensure artisanal quality and offer transparent pricing. A short wait that allows for a sustainable model, far from the logic of fast fashion.
Can I request express shipping or delivery on a specific date?
Yes, it is possible to request express shipping or delivery on a specific date, depending on production times. We invite you to contact us before placing your order so we can check feasibility and do our best to accommodate your request.
Are your production practices sustainable and ethical?
Yes, we adopt sustainable and ethical production practices throughout the entire supply chain. We use only traceable natural yarns, and collaborate with local workshops that respect people and the environment. We are proud to be B Corp certified, an international guarantee of our concrete commitment to positive impact on society, workers and the planet.
How do you ensure the welfare of the animals from which your raw materials are sourced?
We work exclusively with suppliers who adhere to ethical standards and certify animal welfare, including No Mulesing guarantees and SFA (Sustainable Fibre Alliance) certification. The cashmere we use comes from goats that are hand-combed during their natural moulting season, without causing stress or harm. A fully traceable supply chain that respects both animals and local communities.
Is it possible to request a return even if you produce on demand?
Absolutely. Although each garment is made to order, returns are easy and fully manageable independently. You can receive a shipping label, choose a new size or color, or request a refund. The right of return does not apply to custom orders.
Can I exchange a product for a different model or size?
Yes, you can exchange the size or colour directly when requesting a return. If you wish to switch to a different model, we recommend opting for a store credit refund within your account, which you can then use immediately to place a new order.
Are your colors true to the photos or can it vary?
We do our best to represent colors accurately in photos, using natural light and professional monitors. However, slight variations in shade may occur depending on the device used.
Can I receive a yarn or color sample?
Yes, it is possible to request yarn or colour samples. Simply inform Customer Service, and we will gladly include them with your order.
Do you have any shops where I can see your pieces in person?
At the moment, we do not have physical stores – all our garments are available exclusively online. However, we offer a detailed size guide, dedicated support before and after your purchase, and easy returns to ensure a smooth and risk-free shopping experience.
Do you offer seasonal sales or special promotions?
Yes, we offer sales and promotions on selected styles during specific times of the year. We recommend subscribing to our newsletter to receive early updates.
Do you offer a loyalty programme or discounts for returning customers?
Yes, we do have a loyalty programme: Maison Circle, exclusively for registered customers. Members enjoy access to exclusive promotions, collection previews, tailored services and long-term benefits.
Do you offer wholesale production or quantity-based pricing?
Yes, we offer dedicated production. For any enquiry, feel free to contact us — we’ll be happy to find the best solution for your needs.
