Our Promises to You

Your satisfaction, above all
We strive to meet your expectations and work to better our services every day


MaisonCashmere will update you in real time about any activity, whether it be a purchase, query or review you may desire to write. In your account, you will be able to monitor the status of your orders and check your points balance at any time.

Quality Control

We want to guarantee the quality of our knitwear. Each product will be tested during each stage of production. Moreover, the care label of each of our garment includes the ID number of the operator who performed the final quality assessment..


Your order will be delivered by the only best logistics partners worldwide. This will allow you to receive what you order quickly and securely. Whatever the quantity, we will always be able to deliver the products you order in a single shipment.

Satisfaction Guaranteed

Should you for any reason decide to return your purchase, you may do so within 14 days of delivery. Just let us know using the dedicated “Return” form in the order summary you will find in your account. It’s as easy as that!


We will always ensure that your personal data be protected and processed in full respect of your privacy. All payment methods and the data you provide are managed by PayPal, one of the safest online payment platforms available today.

Customer Service

You will find the answer to many of your questions in dedicated sections of our website. However, should you desire any further information, don’t hesitate to contact our customer service. Our staff is ready to assist you in every way.